FAQ

Frequently asked questions

Where is my order?


You can track your order here: https://niftysparkles/pages/track-your-order. If you have further questions, you can contact us at info@niftysparkles.com!




What is a processing time?


We have a processing time of 1-3 business days, although it is usually on the shorter side. During holidays, our processing time will be increased due to the increased volume of orders.




Can I change my shipping address?


We can change your address if you message us within 24 hours. If you message us after, we may be able to change it, but it is not guaranteed as it may have already been shipped out. We try to work on our orders as soon as they are in!




Can I change my order?


We'll do our best to change your order if you message us within 24 hours. If you message us after, we can't guarantee that it'll be changed as it may have already been shipped out. We try to work on our orders as soon as they are in!




Can I cancel my order?


You can cancel your order within the hour that it is placed. After that, it may already be in production, and we will not be able to cancel it.




If I'm not happy with my item can I return it?


Yes! We accept returns within 30 days of the order date. Items must be unworn with original packaging. US Orders: Send your jewelry back within 30 days of ordering. The shipping cost for the return will be the buyer responsablility Returns are processed within 1-2 weeks after the package is received. You will receive a confirmation email as soon as it is processed.




Do you wholesale?


We are currently acceptingretailers! Please send an email to info@niftysparkles.com with information about your shop.




How do I care for my jewelry?


You can follow these instructions to increase your jewelry's longevity & luster: - Wipe your jewelry after each wear with a soft, gentle cloth. - Store your jewelry in a sealed zip bag when not in use. - Avoid harsh chemicals, such as chlorine in pools & hot tubs, lotion, perfume, and hairspray. - Avoid sleeping in jewelry to prevent unnecessary wear and tear. - If your jewelry is looking dull, you can polish it right up with a polishing cloth! - To clean them, wash with lukewarm water and unscented soap.




Can I shower/swim with my jewelry?


We do not recommend it. We recommend removing your gold plated pieces prior to bathing or going swimming in order to protect the plating and vitality of your jewelry. We recommend being careful with your pieces & avoiding direct contact between the jewelry and lotions/creams, perfumes/body sprays, water,